Work Experience

UX Designer II @ Intact Insurance - November 2022 - Present
Currently designing mobile experiences for Intact and subsidiaries. Leading qualitative research and analyzing data to enhance user engagement and satisfaction. Collaborating with cross-functional teams to refine product development.

UX Designer, Voice Interactions @ Microsoft (Nuance) - July 2022 - November 2022
Designed voice interactions for Walgreens' and USAA’s automated systems to reduce drop-off rates and boost engagement. Collaborated with engineers, data scientists, and stakeholders to seamlessly integrate voice technology into the user journey

UX Designer @ Intact Insurance - January 2022 - May 2022
Led research for the mobile address change feature, ensuring a successful launch. Developed innovative EV insurance strategies in my master's dissertation. Conducted market research to inform design decisions.

UX Designer, Voice Interactions @ Microsoft (Nuance) - May 2021 - December 2021
Improved voice interactions for Walgreens' FAQ helpline, focusing on design specs and new tools. Created prototypes for voice interactions in retail mobile apps, enhancing user experience.

UX Research Assistant @ Tech3lab (HEC Montreal) - September 2020 - December 2020
Provided key insights in diverse academic research projects across interdisciplinary teams. Conducted remote user testing and communicated findings to enhance data-driven insights.

Risk Assurance Associate - Consultant @ PricewaterhouseCoopers LLP (PwC) - May 2018 - August 2018
Conducted comprehensive audits for clients in banking, engineering, and retail. Evaluated security controls, providing actionable insights and recommendations for improvement.

Digital Integration Coordinator @ Rogers Communication - May 2017 - August 2017
Assisted in launching an early-stage product, collaborating with UX Designers, Product Owners, and Developers. Compiled meeting minutes and reports for bi-weekly sprints.

Document Controller @ ABB Inc - September 2016 - April 2017
Conducted QA for collaboration websites, managed quality control, and issued documentation status reports

Let's get in touch!
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